COVID-19 information
For the latest updates, please visit our coronavirus (COVID-19) website:

Inspectional Services COVID-19 updates


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Inspectional Services

To mitigate the spread of the coronavirus (COVID-19), public access to our office is restricted to personnel only, except for limited in-person appointments scheduled ahead of time with our divisions.

Latest updates:

In response to the newly updated state and local Covid-19 protocols, the City of Boston has lifted all restrictions effective May 29, 2021. All industries will be permitted to open at 100% capacity and the mask mandate has been rescinded with the exception of public and private transportation and all public buildings. Those contracted to work inside of municipal buildings or buildings with significant city investments are required to continue to wear face coverings until further notice.  In addition, the City of Boston including the Inspectional Services (ISD) and Public Works Departments will no longer require permit holders to submit Covid-19 Safety Policies including plans and safety affidavits. 

In order to ensure a safe and healthy work environment we’ve developed a list of recommendations that we strongly encourage work sites to adhere to. These guidelines are advisory in nature and information in content and should be used to minimize exposure, impact and transmission of Covid-19 and should be used to ensure public safety.   

The following are recommendations worksites should take to reduce risk to exposure:

  • Encourage all staff to get vaccinated if medically able to do so
  • Recommend that unvaccinated individuals continue to wear a mask that covers the nose and mouth when inside in close quarters with others.
  • Promote frequent handwashing.
  • Provide handwashing stations with running water and disinfectant soap
  • Distribute alcohol-based sanitizer.
  • Encourage cleaning and disinfection of heavily used equipment and surfaces.
  • Encourage employees to stay home if experiencing flu like symptoms
  • Employers must inform the city of Boston's Public Health Commission at 617-534-5611 of all Covid-19 positive cases.
  • Install indoor high-efficiency air filters. 
  • Post handwashing signs (where appropriate) 
  • Continue to monitor the CDC and the city of Boston’s guidelines and recommendations related to Covid-19.
  • Provide training and post educational materials on preventing COVID-19.
  • Continue to provide temperature screening.

As the city of Boston continues to relax Covid-19 restrictions we will continue to provide all stakeholders with updated information.  Although many restrictions have been rescinded, the city of Boston reserves the right to modify and/or adjust work safety requirements based on recommendations from the CDC.

Affidavits (Fire Escapes, Swimming Pools, Roof Decks, and Facades)

If you have an inquiry or would like to submit an affidavit for a swimming pool, roof deck, fire escape/fire balcony, or facade, email us (for swimming pools or roof decks) or download the application (fire escape/fire balcony or facade) and email the completed form to or call 617-961-3076.

Board of Appeal 

Applicants requesting relief of the zoning or building code, or anyone inquiring about upcoming hearings, should send an email to or call 617-635-4775.

Building Division - Permits
Building Division - Inspections
Building Division - Builders License Renewals 
  • City of Boston Building License renewal: To renew your builders license or apply for a new license, please send an email to or call 617-961-3225.
Certificates of Inspections and Certificates of Occupancy 

Download the checklist and/or application for a Certificate of Occupancy. If you have an inquiry or would like to submit an application related to a Certificate of Occupancy, or if you need assistance regarding a certificate of inspections, please send an email to or call 617-961-3458, 617-961-3223, or 617-961-3401We're holding in-person meetings by appointment only. 

Commissioner’s Office 

If you have an inquiry or would like to reach the Commissioner, send an email to or call 617-961-3434.

Constituent Services

If you have a complaint regarding illegal rooming homes, hoarding, or construction projects not in compliance with the City’s COVID-19 Construction Safety Protocols, please contact,, or call 617-869-6920.

Environmental Sanitation Division

Site Cleanliness applications can be completed, signed, and emailed to the department for processing.  Questions and applications can be sent to or call 617-961-3422.

Health Division

All in-person plan reviews have been suspended until further notice. Questions or inquiries for the Health Division can be sent to or call 617-635-5326.

Housing Division
Weights and Measures Division

Our Weights and Measures Sealers are conducting random verification inspections to ensure that consumers are being accurately charged. Questions or inquiries can be sent to or call 617-635-5328


Online services
How to Apply for a Short Form Permit

Applying for a Short Form Permit video tutorial

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